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Find answers
to these freqently asked questions:
Registering | Gift
Certs. & Coupons | Sales & Ordering |
Shipping & Handling | Newsletter |
Misc.
REGISTERING
Q:
This is my first time shopping at Surplus Shed, how do I become
a new registered user?
A: The first time you make a purchase at Surplus Shed, you will have the option
to choose a password for your new account. Then check the “Remember Me” checkbox
and proceed through the ordering process as normal. Once your order is complete,
your password will appear on your receipt. Keep this for your records. The next
time you shop at Surplus Shed, you simply log in with your e-mail address and
password to have your account information, wishlist, and express shopping option
ready to go!
Q.
Do I have to register in order to make a purchase?
A. No. Non-registered customers are welcome and encouraged to shop and make purchases
in
our
online store.
Q.
What are the benefits to registering?
A. Customers who register enjoy the benefits of an express ordering process,
a
personal wishlist, customers-only coupons, and our periodic
newsletter
that offers more news, advice,
and special promotions.
Q.
How much does it cost to register?
A. Registering with us is FREE!
GIFT
CERTIFICATES & COUPONS
Q.
How are coupons distributed?
A. Coupons are distributed to customers through various promotions
that occur throughout the year.
Q.
Where are the FAQ for gift certificates?
A. These can be found in the gift certificate section by following this
link.
SALES
& ORDERING
Q.
After adding numerous items to my shopping cart, some or all
items are now missing. What happened?
A. For our customer's protection and convenience, every shopping "session" expires
after 30 minutes of shopping inactivity, clearing out all items in the shopping
cart. Any and all items from our inventory and wishlists would then have to be
re-added to the shopping cart.
Q.
My browser displays a message about an 'expired certificate'.
What is this?
A. It's not that our secure certificate has expired; it is the 'root certificate'
in your browser that has expired. To enable secure Internet transactions, we
use a secure site certificate issued by Thawte Consulting. Most modern browsers
recognize Thawte certificates, but with some older browsers, particularly up
to version 3 of Internet Explorer or Netscape Navigator, you may experience a
problem (newer versions should have no problems). If you are experiencing these
problems, for your protection, you should update your browser, or try using our
non-secure manual order form.
Q.
How do I check on the status of my order?
A. When your order is processed, you will receive and e-mail confirmation with
all the information you need to follow-up if necessary.
Q.
Do you have a return policy and if so, what is it?
A. You may return any item within 10 days of receipt for any reason, no questions
asked.
Q.
What if I need to return an item?
A. E-mail or call us with your order number and the item number you are returning.
Q.
Do you fill special orders?
A. We have a lot of miscellaneous optics in small quantities that are not cataloged,
and things that we don’t have a clue as to their use. This is where we
get much of the stuff for our grab bags. Best to stop by on a Saturday and
look around. You may find that special item you have been looking for years.
Q.
Do you offer quantity discounts?
A. We will try to accommodate you with our best price depending on our available
stock, cost, and the quantity you need. Some items we have in large quantities
and some just a few.
Items with
a "D" at the end of the stock number are current production
and are available in any quantity. Please contact us for quantity
and dealer pricing.
Q.
Is it safe to submit my Credit Card Information using the shopping
cart?
A. YES. Providing you a secure online experience is one of our highest
priorities. We recognize that your privacy and security are of the
utmost importance and have devoted a great deal of effort to ensure
that your personal information is safeguarded. Therefore we utilize
industry-standard Secure Sockets Layer (SSL) data encryption to
secure credit card orders and always store you order information
on off-line storage.
Q.
What will my credit card statement declare the sale is from?
A. Surplus Shed or Surplus Shack. Surplus Shack is also our registered
service mark. We made an agreement with Tandy Corp./Radio Shack
to use our Surplus Shed name on our web site and on our catalogs
and advertising so Radio Shack customers will not think we are
connected with Tandy Corp/Radio Shack. We are in no way connected
with Tandy Corp./Radio Shack.
Q.
Do you sell my personal information to the direct marketing companies?
A. Absolutely NO. We do not sell or provide in any way information
retrieved during the ordering process to any other clients, vendors,
or outside affiliations. All information is securely stored on off-line
storage for our own use only.
Q.
How do I use the shopping cart?
A. You need to complete 5 simple steps when ordering products from
the Surplus Shed. These are:
Step
1 – Find the item(s) you'd like
to purchase by using the "Item Quick Find" menu
or our search engine, select the quantity of the
item, and then select this button…
Each
item you choose will be added to your own personal "shopping
cart" where everything will be tracked for you while
you browse the Surplus Shed. At the top of every page,
the "My Order" button allows you to view the
contents of your shopping cart at any time…
At this
point you can choose the "Continue Shopping" button
and keep shopping, or choose "Ready to Checkout",
which will take you to Step #2.
Step
2 – Secured - Enter your
billing information being sure to fill out everything
that applies to you. Your first name, last name,
address, state, postal code, valid phone number and
e-mail are all required fields. Choose "Continue".
Now enter
your shipping information using the same terms as stated
above, or select "Same As Billing Address", which
fills in the information you stated in the previous step.
Complete this step to move on to Step 3.
Step
3 - Secured – Here, the
details of your order are presented once again to
ensure accuracy. This includes the subtotal, tax,
shipping, and final total in U.S. dollars. Below
these details, enter your credit card information
exactly as it appears on your credit card. All of
these fields are required and are verified before
being able to move on. Click "Continue" to
proceed to the fourth step.
Step
4 - Secured – Your
entire order with product details, billing, shipping,
and credit card information is listed again for you
to thoroughly look over. In the upper right corner,
you can choose the "Print-Friendly Version" button
if you'd like to print out a permanent record of your
purchase with the Surplus Shed. Up to this point, your
information has not been forwarded. When you are finished,
select the "Conclude Your Purchase" button
to proceed to the final step.
Step
5 – Your
purchase is complete! If you have any questions with
your order, please use the information on the contact
page to get in touch with us. Be sure to have your
order number ready so we may track your purchase easier. |
Q.
What if I don't have a credit card or don't want to use a credit
card over the Internet? How can I order?
A. Ordering with a credit card is safe through our secure order
page. However, if you don't have a credit card or just aren't comfortable
ordering online or with a credit card, you can e-mail us with the
items you want to purchase. Give us your name, billing and shipping
address and phone number. We’ll get your order ready and as
soon as we receive your payment, we’ll ship. We will gladly
accept your personal check, or you can send a money order or bank
check. Mail to: Surplus Shed, 1050 Maidencreek Road, Fleetwood, PA
19522.
SHIPPING
& HANDLING
Q.
How will my order be shipped?
A. We generally ship packages that weigh 5 pounds or less via Priority
Mail, and heavier packages via UPS.
Q.
How will my order be packaged?
A. Carefully. We use bubble wrap and "peanuts" to protect
your purchase.
Q.
Do you ship to anywhere in the world?
A. Most items can be shipped worldwide. If you order something that
cannot be shipped to you, we’ll advise you immediately.
Q.
What are shipping costs for U.S. and abroad?
A. For shipments to be delivered to addresses in the continental
United States, we only charge $5, no matter how large or heavy your
order is. For shipments going to Hawaii, Alaska or countries outside
the U.S., we will e-mail shipping option prices for your approval
prior to processing your order.
NEWSLETTER
Q.
How do I start receiving the Surplus Shed newsletter?
A. The Surplus Shed newsletter is issued to current customers who opt-in.
Q.
How do I stop receiving the Surplus Shed newsletter?
A. At the bottom of your newsletter, there is an opt-out link. Simply select
it and follow the instructions there.
MISCELLANEOUS
Q.
What if I have a question about my order or a particular product?
A. E-mail us at surplushed@aol.com
or phone us toll free at 1-877-7SURPLUS.
Is your question
not answered here? If not, just email us at surplushed@aol.com
and we'll answer your question as soon as possible.
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